We ensure complete informative, technical and service support for all of our customers.
If you have some questions, if you need consultation or assistance, please contact our Customer Service Support office. We are always happy to help you.
We provide both warranty support and non-warranty repair of our products at our Authorized service centers.
Get familiar with the WARRANTY SERVICE CONDITIONS!
|Device type||Warranty terms||Service terms*|
|Mobile phones and smartphones series X-treme||Eighteen months||Three years|
|Mobile phones||Twelve months||Three years|
|Tablets||Twelve months||Three years|
|Action cameras||Twelve months||Three years|
|Bluetooth headsets and earphones||Twelve months||Three years|
|Rechargeable batteries (including built-in type||Six months||Two years|
|Memory cards, cables, headsets and other accessories, which don’t require to disassemble mobile device in order to replace.||One month||Two years|
*Service term is determined by Sigma mobile with reference to from the date of the device’s production.
You do not have to come to Kyiv to transfer your device for repair. You can arrange a device transferring at a Nova Poshta nearby. For this, you need to perform the following conditions:
* In case of a warranty, the payment of the good’s transfer by Nova Poshta to the SC and back (subject to transferring «Department» – «Department») shall be at the expense of the service center. If the repair is non-warranty, the sending to the SC and back shall be at the expense of the buyer.
We provide services of repair or replacement of parts of Sigma mobile devices after the expiration of warranty service period.
Our highly-qualified engineers will run diagnostics, eliminate disadvantages and perform the replacement of necessary parts shortly after the request and extend the term service of your device.
After repair is completed, the device will be stored free of charges in Sigma mobile Service Center in Kyiv for no longer than 30 calendar days (counting down from the day of notification about the repairment completion).
If the device is stored for longer 30 days, a payment in the amount of 5 UAH/day shall be set unless otherwise agreed with the owner.
The highest term of phone’s storage is 120 calendar days. After the expiration of 120 days the device may be released for the discretion of Sigma Mobile Service Center.